Privacy Policy

Last updated: August 2026

Wildflower Fate Counselling is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. This Privacy Policy explains how personal information is collected, used, stored, shared and protected when you visit this website, make an enquiry or receive counselling services.

This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and relevant professional and ethical guidance.

1. Data Controller

Wildflower Fate Counselling is an independent counselling practice operated by Abbie Upton. For any questions about this Privacy Policy or your personal information, please contact: wildflowerfate@gmail.com

2. Personal Information Collected

I may collect information you provide directly, including your name, email address, telephone number, appointment requests, information contained within emails or contact forms, and any other information you choose to share.

If you become a client, I may also collect assessment information, emergency contact details where appropriate, clinical notes and other information necessary to provide safe and ethical counselling.

When you visit this website, technical information such as your IP address, browser type, device information, website usage data and cookies may also be collected automatically.

3. How Your Information Is Used

Your personal information may be used to respond to enquiries, arrange appointments, provide counselling, maintain appropriate records, communicate with you about appointments, meet legal, professional and ethical obligations, manage and improve my practice, and protect the safety of clients where required.

4. Lawful Basis for Processing

Personal information is processed under one or more lawful bases provided by UK GDPR, including consent, performance of a contract, legitimate interests and compliance with legal obligations. Health and wellbeing information is treated as special category data and processed only where permitted by law for the provision of counselling services.

5. Confidentiality

Confidentiality is fundamental to the counselling relationship. Information shared in counselling is treated as confidential unless there is a legal or ethical obligation to disclose it. This may include safeguarding concerns, a serious risk of harm to yourself or another person, or where disclosure is required by law or court order. Where appropriate and safe to do so, I will aim to discuss any disclosure with you beforehand.

6. Clinical Supervision

As part of maintaining safe, ethical and effective practice, I attend regular clinical supervision. Client work may be discussed anonymously within supervision. Supervisors are bound by professional standards of confidentiality.

7. Storage and Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure. Information is stored securely and access is restricted where appropriate. Client records are retained only for the period required by professional, legal and insurance requirements before being securely destroyed.

8. Sharing Personal Information

Personal information will not be sold or used for marketing purposes. Information may be shared only where necessary, including with your consent, with my clinical supervisor using minimal identifying information, with trusted service providers supporting the practice, where required by law, or where necessary to protect you or another person from serious harm.

9. Cookies

This website may use cookies and similar technologies to improve website performance, understand visitor usage and enhance your browsing experience. You may manage cookie preferences through your browser settings.

10. Your Rights

Subject to UK data protection law, you may have the right to access your personal information, request correction or erasure, request restriction of processing, object to processing, withdraw consent where applicable, and request data portability. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.

11. Third-Party Websites

This website may contain links to external websites. Wildflower Fate Counselling is not responsible for the content or privacy practices of external websites. Please review their privacy policies before providing personal information.

12. Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in legislation, professional guidance or the way Wildflower Fate Counselling operates. The most recent version will always be published on this website.

13. Contact

Abbie Upton
Wildflower Fate Counselling
Email: wildflowerfate@gmail.com